Create or modify Walk-up Experience notifications
Create and use Walk-up Experience notifications to keep requesters informed of queue events that concern them. The system can notify users by email, SMS text message, or push notification to a mobile device.
Before you begin
Role required: sn_walkup.walkup_admin or admin
About this task
Walk-up Experience includes several base-system notifications that you can use or customize to notify walk-up requesters about specific information and interactions, including:
| Notification | Description |
|---|---|
| Walk-up Abandoned | Notifies when a walk-up interaction is closed. |
| Walk-up Threshold Notification | Notifies visitors when they are close to being next in line for support. |
| Walk-up Assigned | Notifies when an interaction is assigned to a technician. |
| Walk-up Closed | Notifies when a walk-up location is closed. |
Procedure
To view Walk-up Experience notifications, navigate to Walk-up Experience > Administration > Notifications.
Click an available walk-up notification to view basic properties, as well as information about when to send it, who will receive it, and what the notification will contain.
To modify a walk-up notification, edit any of the form fields.
To create a new walk-up email or push notification, click New and refer to Create an email notification or Create a push message .
For complete information regarding using the System Notification application, refer to Notifications .
Parent Topic:Configuring Walk-up Experience