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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Badge Reader Integration

You can activate the Badge Reader Integration plugin (com.snc.badge_reader) if you have the Badge sn_badge.badge_admin role.

Before you begin

Role required: sn_badge.badge_admin

About this task

The Badge Reader Integration application is a framework enabling other applications, such as Walk-up Experience, to integrate with badge reader hardware. Administrators configure and manage badge reader clients and integrations by linking badge scanners to walk-up locations and ensuring there is mapping between badge ID numbers and the reader.

Developers can extend the badge scanning framework to trigger actions in other applications based on a badge scan event. The Badge Reader Integration application does not require customization, but is customizable to respond to unique badge system hardware.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

  4. Installed with Badge Reader Integration
    Several types of components are installed with activation of the Badge Reader Integration plugin, including tables and user roles.

Parent Topic:Badge Reader Integration for Walk-up Experience