Activate Task-Outage Relationship

Activate the Task-Outage Relationship plugin (com.snc.task_outage) to track outage duration.

Before you begin

Role required: admin

About this task

The Task-Outage Relationship plugin creates a many-to-many relationship between the Task [task] table and the Outage [cmdb_ci_outage] table.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.

2. Find the plugin using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.

   Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

4. Components installed with Task-Outage Relationship
   The Task Outage table is installed with activation of the Task-Outage Relationship plugin (com.snc.task_outage).

Parent Topic:Task Outage

Related topics

List of plugins (Australia)