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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Export an incident prediction model

Export either the Similar Incidents or Incident Categorization model model in Task Intelligence for ITSM to another instance so you can use the model in the other instance without recreating the model from scratch.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Task Intelligence for ITSM > Setup.

  2. In the Models list, select the menu (

Image omitted: menu-icon.png
Menu icon\) icon of the model you want to export, and then select **Export model**.
A new tab opens with authentication steps.
  1. Select Allow.

Result

The XML file of your model downloads to your browser.

What to do next

You can use the XML file to transfer the model to another instance using update sets. For more information update sets, see System update sets.

Parent Topic:Managing Task Intelligence for ITSM models