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Set up › Create a similar records prediction model › Manage › Task Intelligence for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Define the purpose

Specify the purpose of the similar records model. You can select the prediction table for which predictions will be generated. Then, select the training table (Incidents, Problems, or Change Requests) which will appear as predictions based on similarities between their selected fields.

Before you begin

Role required: admin

Procedure

  1. Select the prediction table.

  2. Select any of the following training tables.

    • Incident
    • Problem
    • Change request
Image omitted: TI\_Define\_the\_purpose\_page.png
UI of the "Define the purpose" page
  1. Select  Save & continue.

Result

Now that the purpose of the model is defined, you can start training it. For more information, see Train the similarity model.

Parent Topic:Set up similar records prediction model