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Legacy Oracle process pack › Legacy Software Asset Management plugin › ITSM Software Asset Management › Asset Management common applications › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Validate legacy Oracle Process Pack requirements for associating software installations with Oracle mappings

Meet the recommended requirements to ensure that you receive the highest quality results with Oracle mapping.

Before you begin

Role required: admin

Procedure

  1. Use a discovery tool (such as ServiceNow Discovery) to identify software installations.

    Check that the added CPU information is correct.

  2. Activate the legacy Software Asset Management - Oracle Process Pack (com.snc.sam.oracle.pp) plugin.

    This also activates the legacy Software Asset Management (com.snc.software_asset_management) plugin if it is not already active.

  3. Refresh processor definitions by navigating to Software Asset > System and clicking Refresh Processor Definitions.

  4. Ensure that the software models that you want to manage with Oracle licensing are set up accurately.

    See Creating a software model.

  5. Create a software license for your Oracle software.

    Ensure that the license is given the correct license metric.

    The License metric (metric_type) field on the Software License table is a reference field to the License Calculation table.

  6. Create a software counter to calculate Oracle licenses with the matching license type.

  7. Count licenses to determine compliance with Oracle guidelines.

Parent Topic:Legacy Oracle process pack