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Use Twilio to make conference calls in Service Operations Workspace › Notify in Service Operations Workspace › Collaboration in Service Operations Workspace › Managing IT services in your organization › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View a conference call recording from Twilio in Service Operations Workspace

View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.

Before you begin

Role required: itil

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. Select the List (

Image omitted: list-icon-new.png
List icon\) icon.

  1. Select Incidents > Open.

  2. Select the incident record.

  3. Select the Collaborate icon (

Image omitted: collab-icon-02.png
Collaborate icon\) from the contextual side panel.
  1. On the Calls tab in the Completed calls section, select the View Recording button.

Result

You can view the list of all the conference call recordings related to the incident record.

Parent Topic:Use Twilio to make conference calls in Service Operations Workspace