Universal Task in Service Operations Workspace

Agents can use the Universal Task application to create tasks for employees and to manage the request resolution.

• Create a universal task for a universal request in Service Operations Workspace
  Create a universal task for a request and assign it to the employee or create multiple tasks for a request by using Universal Task.
• Universal Task in Service Operations Workspace reference
  Several types of components are installed with activation of the Universal Task application, including tables and user roles.

Parent Topic:Managing IT services in your organization

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