Service Operations Workspace for ITSM reference

Reference topics provide additional information about ServiceNow Service Operations Workspace.

For information about components installed with Service Operations Workspace for ITOM, see Service Operations Workspace for ITOM reference.

Terminology in Service Operations Workspace for ITSM
Use this reference to understand the key terms and roles in Service Operations Workspace which includes agent types, request, structures and configuration concepts.
Additional roles for SOW admin
You can add various user roles to Service Operations Workspace (SOW) Admin role to perform SOW configurations.
Version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace ITOM
Look for the version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace for ITOM applications.
Service Operations Workspace for ITSM data model
Learn about Service Operations Workspace (SOW) for ITSM by viewing the data model relationship diagram. This diagram shows the relationships between the tables within the application and provide an overall picture of how SOW operates.
Components installed with Service Operations Workspace ITSM Applications
Several types of components are installed with the Service Operations Workspace ITSM Applications application (sn-sow-itsm-cont) installation, including user role, plugins, and ServiceNow Store applications.