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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Service Operations Workspace for ITSM data model

Learn about Service Operations Workspace (SOW) for ITSM by viewing the data model relationship diagram. This diagram shows the relationships between the tables within the application and provide an overall picture of how SOW operates.

Data model

The following diagram shows the tables and their relationships within SOW for ITSM. You can extend and leverage this data model to fit your needs.

Image omitted: sow-data-model.png
This data model defines the relationship between various tables used in SOW for ITSM.

Parent Topic:Service Operations Workspace for ITSM reference

Related topics

Terminology in Service Operations Workspace for ITSM

Additional roles for SOW admin

Version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace ITOM

Components installed with Service Operations Workspace ITSM Applications