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Configuring Service Operations Workspace for ITSM › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Setting up integrations in Service Operations Workspace for ITSM

You can set up multiple integrations in Service Operations Workspace for ITSM to leverage its complete capabilities.

  • Setting up Investigation Framework in Service Operations Workspace
    Set up the Investigation Framework in Service Operations Workspace to enable the display of the CI metrics information on the Investigation tab of the Incident records.
  • Setting up Service Desk assisted Password Reset in Service Operations Workspace
    The Password Reset application provides a mechanism for end users to either unlock the account or reset their password with the help of service desk support. This feature enables a secure and an efficient password management system. The users must reach out to the service desk agents to update their login credentials.
  • Setting up Recommended Actions for ITSM
    You can set up Recommended Actions for ITSM to apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Service Operations Workspace.
  • Setting up AI Search in Service Operations Workspace for ITSM
    Intelligent query features enable you to quickly find the answers that you require. The Next Experience Unified Navigation search field enables you to search multiple record types and switch between global search results and results from the workspace applications that you can access.
  • Install Universal Request for Service Operations Workspace
    You can install the Universal Request for Service Operations Workspace application (com.snc.universal_request) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren’t already installed.
  • Install Universal Task for Service Operations Workspace
    You can install the Universal Task application (sn_uni_task) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

Parent Topic:Configuring Service Operations Workspace for ITSM

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Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM

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