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Universal Request in Service Operations Workspace › Managing IT services in your organization › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Restrict or unrestrict universal request access in Service Operations Workspace

Mark a universal request as restricted or unrestricted when you identify that the request contains sensitive information.

Before you begin

Role required: routing agents, sn_uni_req.sensitiveinfo_agent or service-specific assignment group members

Procedure

  1. Navigate to All > Workspaces > Service Operations Workspace.

  2. From the navigation list, select List.

  3. From the navigation list, select Universal Request > Open.

  4. Navigate to the universal request that you want to mark as restricted.

  5. On the form, select the Restrict button.

Parent Topic:Universal Request in Service Operations Workspace