Recommended Actions for ITSM in Service Operations Workspace

Get guidance-based or field-level recommendations for records in Service Operations Workspace.

• Get Guidance based recommendations
  Get actionable real-time recommendations in the side panel to help address customer issues and resolve issues quickly.
• Get field recommendations
  Get incident field recommendations in Service Operations Workspace while creating or updating incidents.
• Recommended Actions for ITSM reference
  Reference topics provide additional information about various form fields and components installed with Recommended Actions for ITSM.

Parent Topic:Managing IT services in your organization

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