Propose a standard change template
Propose a new standard change template when you identify a need while creating a change request.
Before you begin
Role required: itil,admin, change_manager, sn_change_write
About this task
As an IT technician, you can propose a standard change template for a change request that you frequently create. This new template is sent for approval to the Change Management team, which reviews the proposal and approves the template as part of the approval process.
Procedure
Create a new change request to open the standard change catalog.
From the More Actions icon (
More actions icon\), select **Propose a new template**.
Fill the fields of the Standard Change Proposal form.
Select Save.
The proposal is created with the status New.
Select Request Approval.
Result
The proposal for a new standard change template is created with the status In Progress.
Parent Topic:Standard change catalog