Skip to content
Manage Zoom conference calls in Service Operations Workspace › Use Zoom to make conference calls in Service Operations Workspace › Notify in Service Operations Workspace › Collaboration in Service Operations Workspace › Managing IT services in your organization › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Mute participants from a Zoom conference call in Service Operations Workspace

Join an existing conference call to participate in the discussion to resolve an incident.

Before you begin

Role required: itil

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. Select the List (

Image omitted: list-icon-new.png
List icon\) icon.

  1. Select Incidents > Open.

  2. Select the incident record that has an active conference call.

  3. Select the Collaborate icon (

Image omitted: collab-icon-02.png
Collaborate icon\) from the contextual side panel.

  1. Select the Calls tab.

  2. Select the active call card.

  3. Mute participants to avoid background noise by selecting the Mute icon (

Image omitted: mute-icon-conf-call.png
Mute icon.\).

Parent Topic:Manage Zoom conference calls in Service Operations Workspace