Manage recipients in a communication task
Manage the recipients list for a communication task to create flexible and effective communication with the required stakeholders.
Before you begin
Role required: major_incident_manager, ia_admin, itil, or admin
Procedure
On an incident record, select the Communicate tab.
Select Manage recipients.
You can also select the More actions (
Image omitted: mim-more-action-icon.png
More action icon\) icon for a communication task and then select **Manage recipients**.
More action icon\) icon for a communication task and then select **Manage recipients**.
- On the Manage recipients pop-up window, fill in the details.
| Field | Description | |
|---|---|---|
| Communication | Communication plan that is associated with the communication task for which you want to manage recipients.Note: When you select the More actions icon ( Image omitted: mim-more-action-icon.png Add recipientsMore action icon) for a communication task and then select <strong>Manage recipients</strong>, the communication plan associated the selected communication task is selected by default. When you select the <strong>Manage recipients</strong> option directly from the <strong>Communicate</strong> tab, you must select the communication plan.</td></tr><tr><td> | User, user group, or list of recipients to whom the communication is sent. |
| Designate role | User role of the recipients. | |
| Add | Button to add the recipients and the user role to the Recipients field. | |
| Recipients | User, user group, or list of recipients with the user role. You must use the Add button to add the recipients and the user role to this field. |
- Select Save.
Parent Topic:Communicating with stakeholders about incidents and major incidents in SOW