Manage Microsoft Teams conference calls in Service Operations Workspace

Add or mute participants in a Microsoft Teams conference call in Service Operations Workspace.

• Add participants to an existing Microsoft Teams call in Service Operations Workspace
  Add a participant to a conference call to participate in the discussion to resolve the incident.
• Join a conference call from Microsoft Teams in Service Operations Workspace
  Join an existing conference call to participate in the discussion to resolve an incident.
• Mute participants from a Microsoft Teams conference call in Service Operations Workspace
  Mute a participant from the conference call to avoid unnecessary background disruption.

Parent Topic:Use Microsoft Teams to make conference calls in Service Operations Workspace