Create a problem task in Service Operations Workspace

When you need to engage another team or agent for help, create and assign a problem task.

Before you begin

Role required: itil or problem_coordinator

Procedure

1. Open a problem.

2. From the problem record page, create a problem task in the one of the following ways.

   • Select Create problem task.
   • From the Problem Tasks tab, select New.

   • In the Create problem task dialog box, select the problem task type.

   • Root cause analysis: Tasks to investigate the root cause of a problem and to find a resolution for the problem.

   • General: Tasks other than root cause analysis tasks. For information about creating additional task types, see Create a task type for problem or change in Service Operations Workspace.

3. Select Create.

4. On the problem task form, fill in the fields.

   For a description of the field values, see Problem task form.

5. Select Save.

Parent Topic:Problem Management in Service Operations Workspace

Related topics

Create a problem in Service Operations Workspace

Work on a problem in Service Operations Workspace

Problem Management models in Service Operations Workspace

Work on a problem task in Service Operations Workspace

Problem Management in Service Operations Workspace reference