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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a basic authentication configuration to migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM

Authenticate the Table API that the migration utility uses to perform creation, updating, and deletion of records.

Before you begin

Role required: admin

About this task

This configuration must contain the credentials of the user who is logged in and has the admin role.

Procedure

  1. From the All menu, in the navigation filter, enter sys_auth_profile_basic.list.

  2. On the Basic Auth Configurations page, select New.

  3. On the Basic Auth Configuration form, specify the name, user name, and password.

  4. Select Submit.

Parent Topic:Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM