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Configuring CI metrics for MECM › Setting up investigation framework using Microsoft Endpoint Configuration Manager for Investigation › Setting up Investigation Framework in Service Operations Workspace › Setting up integrations in Service Operations Workspace for ITSM › Configuring Service Operations Workspace for ITSM › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure services metrics

Configure the services metrics for Microsoft Endpoint Configuration Manager for Investigation (MECM).

Before you begin

Role required: sn_cimaf.sn_cimaf_admin

Procedure

  1. Open the Microsoft Endpoint Configuration Manager.

  2. Select the required CI device, and verify the CMPivot entities and attributes.

    For more information, see Verify a CMPivot entity.

  3. Configure the services metrics by verifying that the Services CMPivot entity exists and has the attributes Name, DisplayName, State, and ProcessId.

Result

The services metrics are displayed on the Investigation tab of the incident record in Service Operations Workspace.

Parent Topic:Configuring CI metrics for Microsoft Endpoint Configuration Manager for Investigation