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Configuring Problem Management in Service Operations Workspace › Getting started with Service Operations Workspace for ITSM › Configuring Service Operations Workspace for ITSM › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure properties for Problem Management in Service Operations Workspace

Configure the properties used to control process-related features, such as creating a problem task on a closed problem and re-analyzing a closed or a canceled problem.

Before you begin

Role required: admin or problem_manager

Procedure

  1. Navigate to All > Problem > Administration > Problem Properties.

  2. Adjust the properties as needed.

    For more information about the available options, see Problem management properties.