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Configuring Interaction Management in Service Operations Workspace › Configuring Service Operations Workspace for ITSM to improve your experience › Configuring Service Operations Workspace for ITSM › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure the duration to view the requester's activities for an interaction in Service Operations Workspace

Configure the duration to display requester’s history, consisting of tasks, interactions, and assets. These details are displayed in the Requester Information side panel of Interaction Management record

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Service Operations Workspace Admin Center > Overview.

  2. Select Configure of Interaction Management from the ITSM core configurations section.

  3. Enter the number of days to fetch the data in Days to display data section.

    Maximum limit is 7 days.

  4. Select Update.

Parent Topic:Configuring Interaction Management in Service Operations Workspace