Configure alerts in Service Operations Workspace
Configure the alert and notification messages in Service Operations Workspace (SOW) using UI Builder to automatically dismiss within a specified time and automatically expand the alert notification content.
Before you begin
The UI Builder bundle must be installed or updated to version 28.1.
Role required: admin
About this task
If you don't have the UI Builder application updated to version 28.1, you can still configure the alert notifications by navigating to All > Now Experience Framework > Experiences and then select Service Operations Workspace from the list of UX applications. You can then select the alert_auto_dismiss_config UX page property and customize the script in the Value field to configure the alert notifications.
Procedure
Navigate to All > Now Experience Framework > UI Builder.
In the Experiences tab, from the application list, search and select Service Operations Workspace.
Select View experience settings.
In the Configure alerts section, fill in the following fields:
| Alert status | Auto-dismiss | Timeout \(Seconds\) |
|---|---|---|
| Critical | Select the check box to automatically dismiss the critical alerts.Note: By default, this check box is cleared. | Specify the time in seconds within which the critical alert is dismissed automatically.Note: By default, this field is empty. |
| High | Select the check box to automatically dismiss the high alerts.Note: By default, this check box is cleared. | Specify the time in seconds within which the high alert is dismissed automatically.Note: By default, this field is empty. |
| Moderate | Select the check box to automatically dismiss the moderate alerts.Note: By default, this check box is cleared. | Specify the time in seconds within which the moderate alert is dismissed automatically.Note: By default, this field is empty. |
| Warning | Select the check box to automatically dismiss the warning alerts.Note: By default, this check box is cleared. | Specify the time in seconds within which the warning alert is dismissed automatically.Note: By default, this field is empty. |
| Info | Select the check box to automatically dismiss the info notification messages.Note: By default, this check box is selected. | Specify the time in seconds within which the info notification message is dismissed automatically.Note: By default, this field is set to three seconds. |
| Positive | Select the check box to automatically dismiss the positive or success notification messages.Note: By default, this check box is selected. | Specify the time in seconds within which the positive or success notification message is dismissed automatically.Note: By default, this field is set to three seconds. |
| Low | Select the check box to automatically dismiss the low notification messages.Note: By default, this check box is selected. | Specify the time in seconds within which the low notification message is dismissed automatically.Note: By default, this field is set to three seconds. |
**Note:** The **Timeout \(Seconds\)** field is enabled only if the **Auto-dismiss** check box is selected for the specific alert status such as Critical, Moderate and so on.
| Field | Description |
|---|---|
| Show time label | Select the check box to display the time label along with the visual time indicator when alert notification is automatically dismissed within the set auto-dismiss time.Note: By default, this check box is cleared. |
| Expand alert content by default | Select the check box to automatically expand the alert content in the alert notification message.Note: By default, this check box is selected. |
Configure alerts settings
**Note:** You can view the Configure alerts section only if you have updated UI Builder application to version 28.1 \(Zurich\).
- Select Save.
Parent Topic:Configuring Service Operations Workspace for ITSM to improve your experience