Close resolved incident
Close an resolved incident when the user is satisfied with the provided resolution.
Before you begin
Role required: itil_admin or admin
Procedure
Navigate to Service Operations Workspace > List > Incident.
In the Incident section, select Resolved.
List of incidents with Resolved state is displayed.
Open an incident record with Resolved state.
For more information on viewing and updating incident information and resolution, see View and update incident information on the Overview tab.
Select Close.
Result
The incident record is closed and a success message is displayed. You cannot further edit the field values in the incident form.
Parent Topic:Incident Management in Service Operations Workspace
Related topics
Create an incident in Service Operations Workspace
View and update incident information on the Overview tab
Viewing incident record information using the Contextual side panel
Work on an incident list page in Service Operations Workspace
Work on an incident record in Service Operations Workspace
Remedial actions using Playbook
Reopen an incident in Service Operations Workspace
Incident Management in Service Operations Workspace reference