Assign the Password Reset Service Desk role to the user

Assign the password reset service desk agent (password_reset_service_desk) role to the users to work on the incidents or interactions related to the password reset issues.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Service Operations Workspace > Overview.

2. On the Admin Center page, do one of the following:

   • In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
   • In the Configurations tab, select Service Desk Assisted Password Reset card.
   • On the Password reset agents card, select Configure.

   A new tab containing the list of users who have the service desk assisted password reset role(password_reset_service_desk) is displayed.

3. Select New.

4. On the form, fill in the fields.

   Field	Description
   User	Users whom the password reset role (password_reset_service_desk) must be assigned.
   Role	Password reset service desk role to be assigned.

5. Select Submit.

Parent Topic:Setting up Service Desk assisted Password Reset in Service Operations Workspace