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Configuring Service Operations Workspace for ITSM › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Admin Center in Service Operations Workspace for ITSM

The Admin Center provides centralized control of the instance to admins. It provides effortless, quick access to manage all customizations in Service Operations Workspace (SOW) for IT Service Management (ITSM), and additional plugins that extend the Service Operations Workspace for ITSM capabilities.

The Admin Center provides a single page where an admin can access all platform capabilities, applications, plugins, and help. It consists of the following tabs:

  • Overview: Provides access to all customizations available in Service Operations Workspace for ITSM.
  • Configurations: Provides access to page-related customizations available in Service Operations Workspace for ITSM. For example, the landing page, incident record page, change management page.

  • Learning: Provides access to learning resources to assist the admins in gaining a deeper understanding of SOW configuration. These resources are designed to provide users with the necessary knowledge and skills to effectively configure and manage ITSM.

  • Manage configurations in Service Operations Workspace for ITSM
    From a single page, quickly access and manage the customizations in Service Operations Workspace (SOW) for ITSM, access additional plugins that extend the Service Operations Workspace for ITSM capabilities, and access ServiceNow help.

  • Migrate the existing charts to PAR dashboard in Service Operations Workspace for ITSM
    You can migrate the common customizations and configurations of the existing dashboard to the Performance Analytics dashboard(PAR dashboard) using the on-screen migration utility. With this migration, you won't have to re-do the customizations for the PAR dashboard in Service Operations Workspace for ITSM to view the data.

Parent Topic:Configuring Service Operations Workspace for ITSM

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Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM

Getting started with Service Operations Workspace for ITSM

Setting up integrations in Service Operations Workspace for ITSM

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