Additional roles for SOW admin
You can add various user roles to Service Operations Workspace (SOW) Admin role to perform SOW configurations.
| Role | Description | Inherited roles |
|---|---|---|
| sn\_admin\_center.read\_only | Provides configuration access to the adoption blueprint section of the Overview and Learning page in SOW Admin Center. | None |
| script\_include\_admin | Provides configuration access to the following sections of the Landing Page in SOW Admin Center:- Greetings - Tier1 - Upcoming tasks - Tier2 - Upcoming tasks | teamdev\_code\_reviewer |
| ui\_builder\_admin | Provides configuration access to the following pages in SOW Admin Center:- List configurations - Collapsed lists section in the landing page - UX App Route section in the Contextual side panel configurations page - Set display count to improve list loading section in the SOW Properties page - Overview - tab visibility for tier 1 agents - Toggle button in the Incident record page - Overview tab section in the Problem record page - Overview tab section in the Change record page | |
| personalize | Provides configuration access to following sections of the incident record page in SOW Admin Center:- Overview - Summary - Overview - Impact - Overview - Cause - Overview - Resolution - Details - Record - Details - New Record | |
| form\_admin | Provides configuration access to following pages in SOW Admin Center:- Overview - Summary section in the Incident record page - Overview - Impact section in the Incident record page - Overview - Cause section in the Incident record page - Overview - Resolution section in the Incident record page - List configurations - List view configurations in the Landing page | |
| personalize\_form | Provides configuration access to the following pages in SOW Admin Center:- Section fields in the Problem record page - Details tab in the Problem record page - Details tab in the Problem task record page - Section fields in the Change record page - Details tab in the Change record page - Details tab in the Change task record page - List configurations - List view configurations in the Landing page | |
| dashboard\_admin | Provides configuration access to the following sections of the Landing page in the SOW Admin Center:- Tier1 - Donut configurations - Tier2 - Donut configurations | |
| evam\_admin | Provides configuration access to the following sections of the Landing page in the SOW Admin Center:- Tier1 - Announcements - Tier2 - Announcements | |
| user\_criteria\_admin or user\_admin | Provides configuration access to the Overview - tab visibility for tier 1 agents - Configure button section of the Incident record page in SOW Admin Center. | |
| sn\_templated\_snip.template\_snippet\_writer | Provides configuration access to the Response templates section of the Incident record page in SOW Admin Center. | |
| Incident Manager \[incident\_manager\] \(Existing role with added responsibilities\) | - Manages incident properties and major incident trigger rules. - Can create and edit Communication Plan Definitions. | itil |
| problem\_manager | Responsible for the overall Problem Management process and can configure Problem Management settings in the SOW Admin Center. Also, act as a problem coordinator. | problem\_coordinator |
| change\_manager | Provides access to configurations related to Change Management in SOW Admin Center. | - sn\_sttrm\_attribute\_read - sn\_sttrm\_condition\_read - sn\_chg\_soc.change\_soc\_admin - personalize\_decision\_table\_input - sn\_sow\_admin.sow\_admin\_center\_user - itil |
Parent Topic:Service Operations Workspace for ITSM reference
Related topics
Terminology in Service Operations Workspace for ITSM
Service Operations Workspace for ITSM data model
Components installed with Service Operations Workspace ITSM Applications