Administer an existing Twilio call in Service Operations Workspace
Add or mute participants in a Twilio conference call.
Before you begin
Role required: itil
Procedure
Navigate to Workspaces > Service Operations Workspace.
Select the List (
Image omitted: list-icon-new.png
List icon\) icon.
List icon\) icon.
Select Incidents > Open.
Select the incident record that has an active conference call.
Select the Collaborate icon (
Image omitted: collab-icon-02.png
Collaborate icon\) from the contextual side panel.
Collaborate icon\) from the contextual side panel.
Select the Calls tab.
Add participants to the call.
Select Meeting options.
Select Add participants.
Enter the participants in the Add participants field.
Provide a brief summary about the issue to be discussed in the conference call in the Include a brief message for participants field.
Select Add participants.
Select the active call card.
Mute participants to avoid background noise by selecting the Mute icon (
Image omitted: mute-icon-conf-call.png
Mute icon.\).
Mute icon.\).
Parent Topic:Use Twilio to make conference calls in Service Operations Workspace