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SLA calculation › Using Service Level Management › Service Level Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Run the 2011 SLA engine asynchronously

By default in the 2011 SLA engine, the SLA processing is performed by the Run SLAs business rule. This business rule runs synchronously and is the suggested configuration.

Before you begin

Role required: sla admin, admin

About this task

SLA processing runs asynchronously. For example, you can run this for performance reasons, such as to avoid delays when a user saves a new incident record. While the SLA engine is running asynchronously, there can be a short delay before the Task SLA records are available after updating a Task. Refresh the form to see the updated Task SLAs.

Use synchronous processing to get the best user experience. Asynchronous processing mode is used only when there a performance issues.

Note: In the 2010 engine, the Process SLAs business rule runs the asynchronous processing.

Procedure

  1. Navigate to All > Service Level Management > Properties > SLA Engine.

  2. Select Yes for the Execute the 2011 SLA Engine asynchronously (com.snc.sla.engine.async) property.

  3. Click Save.

Parent Topic:SLA calculation