Invoke SLA condition rules on a specific SLA definition
You can change the SLA condition rules for a specific SLA definition.
Before you begin
Role required: admin
About this task
In cases where a particular SLA requires that specific SLA condition rules should be used, you can specify the condition rule to be used within the relevant SLA definition form.
Procedure
Navigate to All > Service Level Management > SLA > SLA Definitions.
Open an SLA definition record.
Configure the form to add the Condition type field to the form.
Specify the appropriate SLA condition rule in the Condition type field
Note: If no condition rule is defined, the global default condition rule is used.
Parent Topic:Extend SLA condition rules
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