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Extend SLA condition rules › Configuring Service Level Management › Service Level Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Invoke an SLA condition rule globally

You can globally change the default set of SLA condition rules.

Before you begin

Role required: admin

About this task

By default, the SLAConditionBase is used for the SLA condition rules. This can be changed by doing the following:

Procedure

  1. Navigate to All > Service Level Management > SLA Properties.

  2. Change the value of the com.snc.sla.default_conditionclass SLA property to the new condition rule name:

Image omitted: SLAConditionsProperty.png
SLAConditions Property
**Note:** This is the default condition rule, if no condition rule is specified on an SLA definition.

Parent Topic:Extend SLA condition rules

Related topics

SLA condition rules