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IT Service Management
Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Service Level Management

The ServiceNow® Service Level Management (SLM) application helps to gather service requirements as well as monitor and report with regards to agreed service levels (SLAs).

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  • Exploring Service Level Management
    Use Service Level Management across your organization to monitor and manage the quality of the services.
  • Configuring Service Level Management
    You can configure various aspects of Service Level Management based on the specific requirements of your organization.
  • Using Service Level Management
    Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.
  • Service Level Management reference
    Reference sections provide additional information about components installed with Service Level Management.

Parent Topic:IT Service Management