Request Predictive Intelligence for Incident
To activate Predictive Intelligence for Incident, request the Predictive Intelligence for Incident plugin (com.snc.incident.ml) through the Now Support Customer Service system. This plugin activates related plugins if they are not already active.
Before you begin
Role required: admin
About this task
The Predictive Intelligence for Incident plugin activates these related plugins if they are not already active.
| Plugin | Description |
|---|---|
| Predictive Intelligence for Contextual Search\[com.snc.contextual\_search\_ml\] | Enables customers to leverage machine-learning algorithms for searching with Contextual Search. For example: Similar Open Incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. |
Procedure
Navigate to All > System Applications > All Available Applications > All.
Select Request plugin to open the Activate Plugin form on Now Support.
On the Activate Plugin form, provide the following information.
| Field | Description |
|---|---|
| What is your target instance | Select the instance that you want to activate the plugin on. |
| Which plugin would you like to activate | Select the name of the plugin to activate. Note: If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears. |
| Select Maintenance Date and Time | Select the date and time to activate the plugin. |
For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.
Select Submit.
After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.
Predictive Intelligence for Incident
Use your instance records to build Incident Management -specific solutions.
Parent Topic:Machine learning solutions for IT Service Management
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