Request Predictive Intelligence for Major Incident Management
Activate Predictive Intelligence for Major Incident Management by requesting the Predictive Intelligence for Major Incident Management plugin (com.snc.incident.mim.ml_solution) through the Now Support Service Catalog.
Before you begin
Predictive Intelligence for Major Incident Management requires a separate subscription from the rest of the ServiceNow AI Platform.
To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a plugin doesn't appear in the instance, submit a request via the Now Support Service Catalog.
Role required: admin
About this task
The following plugins are installed with Predictive Intelligence for Major Incident Management:
- Incident Management - Major Incident Management (com.snc.incident.mim)
- Predictive Intelligence for Incident Management (com.snc.incident.ml_solution)
Procedure
Navigate to All > System Applications > All Available Applications > All.
Select Request plugin to open the Activate Plugin form on Now Support.
On the form, fill in the fields.
| Field | Description |
|---|---|
| What is your target instance | Select the instance that you want to activate the plugin on. |
| Plugin Name | Enter: `` |
| Select Maintenance Date and Time | Select the date and time to activate the plugin. |
Select Submit.
After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.
Parent Topic:Machine learning solutions for IT Service Management