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Machine learning solutions for IT Service Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Request Predictive Intelligence for Incident Management

Activate Predictive Intelligence for Incident Management by requesting the Predictive Intelligence for Incident Management plugin (com.snc.incident.ml_solution) through the Now Support Service Catalog.

Before you begin

Predictive Intelligence for Incident Management requires a separate subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a plugin doesn't appear in the instance, submit a request via the Now Support Service Catalog.

Role required: admin

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Select Request plugin to open the Activate Plugin form on Now Support.

  3. On the form, fill in the fields.

FieldDescription
What is your target instanceSelect the instance that you want to activate the plugin on.
Plugin NameEnter: ``
Select Maintenance Date and TimeSelect the date and time to activate the plugin.

  1. Select Submit.

    After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.

Parent Topic:Machine learning solutions for IT Service Management