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Request Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Using Request Management

Request Management allows catalog items to be requested and fulfilled based on defined flows.

  • Create a catalog request in Agent Workspace
    You can create a catalog request in Agent Workspace to join the Service Catalog flow from a different flow. For example, from an incident flow, you can create a request, and associate the request with the incident. It helps you in tracking the requests associated with an incident and vice versa.

Parent Topic:Request Management