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Request Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Request Management reference

Reference topics for Request Management.

  • Domain separation in Request Management
    This is an overview of domain separation in Request Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
  • Request ITSM Roles - Request Management
    Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Request Management plugin (com.snc.itsm.roles.request_management) to gain more control over the access that different service desk agents, technicians, and managers have within your Request Management process.
  • Activate Business Stakeholder
    Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.

Parent Topic:Request Management