Components installed with ITSM Roles — Request Management
Several user roles are installed with the activation of the ITSM Roles - Request Management plugin (com.snc.itsm.roles.request_management).
Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.
Roles installed
| Role title \[name\] | Description | Contains roles |
|---|---|---|
| sn\_service\_desk\_agent | Write access to the Request \(sc\_request\) or Requested Item \(sc\_req\_item\). | sn\_request\_write |
| sn\_request\_read | Read access to the Request (sc_request) or Requested Item (sc_req_item) only for a user who is also an approver of the request or requested item.Note: As there are future updates expected for the sn_request_read role, do not assign it to users without the business_stakeholder role. | NA |
| sn\_request\_write | Write access to the Request \(sc\_request\) or Requested Item \(sc\_req\_item\). | - task\_editor - dependency\_views - agent\_workspace\_user - view\_changer - cmdb\_read - cmdb\_query\_builder\_read - sn\_request\_read |
| sn\_request\_comment\_write | Write access to the comments for the Requested Item (sc_req_item).Note: The sn_request_comment_write role alone does not give access to comments write, you will need write access for the table. | NA |
Parent Topic:Request ITSM Roles - Request Management