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IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Release Management

The ServiceNow® Release Management v2 application encompasses the planning, design, build, configuration, and testing of hardware and software releases to create a defined set of release components.

The Release Management v2 application handles releases using the task record system. Each planned feature is generated through various means as a task record, populated with the pertinent information in individual fields. These tasks can be assigned to appropriate release management team members, who deal with the tasks as appropriate until the release has been properly deployed.

Release Management can be effectively used to coordinate releases as a vehicle for planning releases, composed of individual work items such as, projects, epics, stories, and problems. After the release scope (projects, stories, and so on) is finalized, you can generate Change Items and associate them to the release, allowing the implementation and deployment of a release to be handled within the change management process.

  • Activate Release Management
    Activate the Release Management plugin (com.snc.release_management_v2) with the admin role.
  • Business stakeholder role for Release Management
    Use the business stakeholder role to read and retrieve data from any table of the Release Management application to generate reports.
  • Domain separation in Release Management
    This is an overview of domain separation and Release Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
  • Release Management concepts
    The Release Management application encompasses the planning, design, build, configuration, and testing of hardware and software releases to create a defined set of release components.
  • Using Release Management v2
    The Release Management v2 plugin (com.snc.release_management_v2) provides release tables which store information about the planned release and tasks that are required to execute the release.
  • Software control distribution
    The application enables the Release Management team to control the distribution of software by creating a Definitive Media Library (DML) stored in the CMDB.

Parent Topic:IT Service Management