View and edit a catalog task

Catalog tasks are used to source items and fulfill requests. You can view and edit catalog tasks from a request.

Before you begin

Role required: procurement_admin or procurement_user

About this task

If a request requires approval, a catalog task is created automatically when the request is approved. If a request doesn’t require approval, a catalog task is created automatically when the request is created.

Note: If a request contains one requested item and the item has no model specified, a catalog task isn’t created automatically. If a request includes multiple items and only some have a specified model, catalog tasks are automatically created, but only for those items with a model.

Procedure

1. Navigate to All > Procurement > Requests > Tasks.

2. Open a catalog task.

3. Edit the fields as necessary.

   Field	Description
   Number	The unique number identifying the catalog task.
   Request	The number of the request to which the catalog task is associated. The information in this field is derived from the Number field on the Request form.
   Request item	The number of the requested item to which the catalog task is associated. The information in this field is derived from the Number field on the Requested Item form.
   Requested for	The name of the person for whom the associated item was requested. The information in this field is derived from the Request or Request item field.
   Due date	The date by which the catalog task should be completed.
   Configuration item	The configuration item associated with the Request Item.
   Approval	The status of catalog task approval: Not Yet Requested, Requested, Approved, or Rejected.
   State	The current state of the catalog task: Pending, Open, Work in Progress, Closed Complete, Closed Incomplete, or Closed Skipped.
   Assignment group	The group from which an individual is selected to complete the catalog task.
   Assigned to	The individual assigned to complete the catalog task is selected from the Assignment group.
   Work notes list	The list of users to receive email notifications when the work notes on the catalog task are updated.
   Short description	A brief description of the catalog task.
   Description	A detailed description of the catalog task.
   Work notes	Information about how the catalog task is resolved.
   Parent	The parent record associated with the task.
   Additional comments	Additional information about the catalog task.

4. Select Update.

Parent Topic:Procurement purchase order management for assets

Related topics

Track a request from the service catalog

Cancel a request from the service catalog

Create a purchase order

Create an asset and reserve it for the requester

Models