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Configuring Problem Management › Problem Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Problem Management plugins

Many of the Problem Management plugins are activated in the base system. Others, you can activate when you are ready to use them. Some plugins include demo data.

  • Activate Problem Management
    You can activate the Problem Management plugin (com.snc.problem) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Problem Management Best Practice — Jakarta
    The Problem Management Best Practice - Jakarta plugin introduces lookups (impact, urgency and priority) for Problem Management.
  • Request ITSM Roles — Problem Management
    Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Problem Management plugin (com.snc.itsm.roles.problem_management) to gain more control over the access that different service desk agents, technicians, and managers have within your Problem Management process.
  • Activate Problem Management Best Practice — Madrid
    Activate the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Business Stakeholder
    Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.
  • Activate Problem Management Best Practice — Madrid — State Model
    The Problem Management Best Practice — Madrid — State Model plugin (com.snc.best_practice.problem.madrid.state_model) introduces new best practice states and guided actions to navigate the life cycle of a problem.
  • Activate Problem Management Best Practice — Madrid — Knowledge Integration
    Activate the Problem Management Best Practice — Madrid — Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Problem Management — ATF Tests
    You can activate the Problem Management — ATF Tests plugin (com.snc.problem.atf) if you have the admin role. This plugin includes demo data.

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