Components installed with Problem Management
Several types of components are installed with activation of the Problem Management Best Practice — Madrid plugin, including user roles.
Demo data is available for this feature.
Roles installed
| Role title \[name\] | Description | Contains roles |
|---|---|---|
| Problem Task Analyst \[problem\_task\_analyst\] | Works on a problem task and manages it through its life cycle. | None |
| Problem Co-ordinator \[problem\_ coordinator\] | Works on a problem or problem task and manages it through its life cycle. | problem\_task\_analyst and itil |
| Problem Manager \[problem\_ manager\] | Responsible for the overall problem management process and can configure problem management settings as well as act as a problem coordinator. | problem\_ coordinator |
| Problem Admin \[problem\_admin\] | Responsible for the overall problem management process as well as delete problems and problem tasks. | problem\_ manager |
Parent Topic:Activate Problem Management Best Practice — Madrid