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Managing Problems › Problem Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Complete a problem task

Resolve and complete the problem task.

Before you begin

Role required: admin, problem_admin, problem_coordinator, problem_manager, or problem_task_analyst

Procedure

  1. Select Complete.
Image omitted: pm-task-complete.png
work in progress state
The problem task enters the **Closed** state with **Close code** as **Complete**.

**Note:** You can configure the Problem properties to reanalyze a task even after it is closed by selecting **Re-assess**. The state of the task changes from **Closed** to **Assess**. After all the problem tasks are completed or canceled, a notification is sent to the problem coordinator regarding the same.

Parent Topic:Managing Problems