Activate Problem Management
You can activate the Problem Management plugin (com.snc.problem) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
Before you begin
Role required: admin
About this task
The Problem Management plugin activates these related plugins if they are not already active.
| Plugin | Description |
|---|---|
| Problem Overview Homepage\[com.glideapp.report.itsm.problem.overview\] | This plugin delivers content for Problem Overview home page. |
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Components installed with Problem Management
Several types of components are installed with activation of the Problem Management plugin, including tables.
Parent Topic:Problem Management plugins
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