Activate Problem Management Best Practice — Madrid — Knowledge Integration
Activate the Problem Management Best Practice — Madrid — Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
Before you begin
Role required: admin
About this task
The Problem Management Best Practice — Madrid – Knowledge Integration plugin (com.snc.best_practice.problem.madrid.knowledge) helps you to create known error articles to help with incident deflection. The plugin helps in the following activities:
- Creating a known error article from a problem.
- Creating a knowledge base for known error articles.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Components installed with Problem Management
Several types of components are installed with activation of the Problem Management Best Practice — Madrid — Knowledge Integration plugin, including tables.
Parent Topic:Problem Management plugins
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