Activate Problem Management Best Practice — Jakarta
The Problem Management Best Practice - Jakarta plugin introduces lookups (impact, urgency and priority) for Problem Management.
Before you begin
Role required: admin
About this task
Important: Do not activate this plugin if you have upgraded from a pre-Jakarta release.
If you have modified the base functionality required for the Problem Management Best Practice — Madrid — State Model plugin (com.snc.best_practice.problem.madrid.state_model), use the Migration Utility to repair the plugin.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Parent Topic:Problem Management plugins
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