Using Proactive Engagement

Proactive Engagement helps you in proactive detection of digital issues and provides self-help instructions to resolve them.

Employee engagement experience through Proactive Engagement
This experience details the employee engagement through the Proactive Engagement application.
Agent experience through Proactive Engagement
This experience details the agent experience through the Proactive Engagement application.
Proactive Engagement solution
The base system solution detects and enables you to resolve high disk usage issues by providing a detailed self-help instruction specific to the operating system.
Metric rule triggering Proactive Engagement through alerts
Metric rules create an alert based on its trigger criteria.
Proactive Engagement life-cycle management
The Proactive Engagement application enables you to work in the life-cycle model to manage solutions that you own and to view solutions that may have an impact on services or products that you care about.