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Viewing schedules and request time-off › On-Call Scheduling › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View my personal schedule on the My Schedule report

You can view when you are on call and the escalation lineup for a particular date range.

Before you begin

Role required: itil

Procedure

  1. Navigate to All > On-Call Scheduling > Reports > My Schedule Report.

  2. In the Show for field, select a date range and then click Submit.

    The User Rotation Schedules list shows the shift, the roster, and the start and end times for each timeslot.

Image omitted: NewMyOnCallScheduleDetails.png
User Rotation Schedules list

  1. To view alternate rosters, expand an entry by clicking the arrow.

    The alternate roster appears for that timeslot. For example, if you are the primary contact, this list shows secondary and tertiary contacts for the timeslot.

Image omitted: NewMyOnCallScheduleDetailsExpand.png
Viewing alternate rosters

Parent Topic:Viewing schedules and request time-off