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Configuring On-Call Scheduling › On-Call Scheduling › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate On-Call Scheduling

You can activate the On-Call Scheduling (com.snc.on_call_rotation) plugin if you have the admin role.

Before you begin

Role required: admin

About this task

Activating the On-Call Scheduling plugin activates the following third-party libraries:

  • Subscription-based notifications
  • Advanced Schedules support
  • NG shared components
  • ServiceNow common calendar
  • Fullcalendar library

Note: The On-Call Scheduling plugin (com.snc.on_call_rotation) is active by default for zBoot customers.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

Parent Topic:Configuring On-Call Scheduling

Related topics

On-Call Scheduling