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Managing schedules and shifts › On-Call Scheduling › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set a shift to Draft mode while waiting for info

If you do not have all the information that you need to define a shift, you can set the shift to Draft mode. Later, when all the information is available, you can publish the shift so you can add it to a schedule.

Before you begin

Role required: rota_manager

Procedure

  1. Navigate to All > On-Call Scheduling > My Group Schedules.

  2. Select the shift that will include the group.

  3. On the Shift dialog box, click Move to Draft.

    A message confirms that the rotation schedule is updated for the shift that you moved to a draft mode.

Parent Topic:Managing schedules and shifts